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Our Story

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  • Our Story

    Our Founding

    Dagraphix was founded in 2009 by Deborah Arroyo as a Visual Communications Designer. She discovered in 2015 that diversifying her experience in design content strategy, technology, product and service design, and UX design research industry knowledge, freelancing, and consulting was the way for her to generalize and identify her niche.

    In addition, she acquired experience with nonprofits, broadcasting, financial, and government agencies. Since 2016 she has focused more on UX Design & Research endeavors. During the pandemic continued her education in Design Ops, Service and UX Research, Interaction Design, and Management with the Nielsen Norman Group and IDEO. In addition, she pivoted and restructured Dagraphix into Dagraphix Systems LLC in mid-2022.

Our Challenge

  • Wearing all the hats working with the foundations of the service, financials, forecasting, and planning growth for gaining investment potential before involving other professionals during 2022 has depleted the financials to continue building the foundations to achieve a Startup Working Capital loan. My interest in Machine Learning and AI Automation has increased in 2022 — the basics focus on Human-Centered AI — will help humanize and connect the dots for our needs by facilitating the grunge time wasted for change. We knew that if concerned people, in general, were usually the challenge, then they could also be the solution.

    We founded Dagraphix to gather the concerns, dreams, and ideas of our colleagues, partners, and families, to increase well-being and healthy connections, eliminate silos then do something about them. Dagraphix Systems people are problem solvers, collaborator

  • Designers, Content Strategists, Service Designers, Cloud Engineers, ML and & AI Engineers, and everything in between. Our people from every corner of the world speak different languages across the globe and struggle to balance bank accounts of vastly different sizes. However, we share the dream of an inclusive, resilient, and collaborative culture while having a personal, balanced life. We have realized in the age of digital connection, we're most connected in silos at local offices without seamless interactions. We believe we can modify our ways of work while applying Human-Center Design thinking research methods to the growing use of ML & responsible AI automation. We brought together a team of world-class designers, researchers, and tech experts to create modern tools that replace the ol' need to burn countless hours in admin work and not in what matters most. And we are just getting started.

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Our Dream

  • We are launching a Research & Development (R&D) program to facilitate faster learning and collaboration in 2023 — and this is just the beginning! We are looking for support to design an automated digital platform to connect and do work regardless of your location, and everyone stays on the same page regarding the mission.

Deborah Arroyo

Founder Dagraphix, Human-Centered Design Tech Consultancy

  • An Experience Strategy and Design Specialist with a background in Visual Communications, she optimizes products already on the market and helps companies launch new products and services for good. In the last 24 months, she took time to reflect on the impact and opportunities of her work. 2021 has allowed her to adjust her mindset, attitude, and approach. Our health and mental being have taken center stage. You can find her paddle-boarding in the Potomac or riding an e-bike across the city for a healthy mind and body while figuring out ways to manage life and empathize with focusing on what matters most while creating value growth for clients.

  • The global pandemic accelerated the trend for a distributed workforce. As a result, digitalization has become key to achieving human-centered innovation in our daily lives. As a result, the interest in research and development of applying AI to optimize everything from the design, materials, and connectivity processes to support a seamless experience has increased. She is connecting and collaborating with Apple, IBM, and AWS Strategic Consultancy Business Partners, focusing on tech-enabled innovation and helping maintain frictionless customer experience support, and expanding our market reach for a more accessible, inclusive world.

Why Partner with Us

Dive deeper into uncovering the three steps to implementing an effective digital customer service strategy.

  • Understand current customer journeys

    Use a checklist to understand typical customer journeys based on human needs.

    • Your limitation
    • It’s only your imagination
  • Implement necessary technology

    Explore three critical technologies business leaders should consider to accomplish seamless customer experience outcomes.

    • Sometimes later
    • Becomes never
    • Push yourself
  • Measure success

    Determine the right metrics to track the effectiveness of implementing a digital customer service strategy.

    • Great things
    • Never come
    • From comfort zones
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